Parents or authorised nominees must notify the service of any After School Care (ASC) absences before the session starts via the Xplor app, phone, in-person, or email. A confirmation of the notification will be returned through the same means.
Please note that notifying the school of an absence does not notify OSHC. Parents may be charged a non-notification fee if the service has to confirm absences. If a child does not arrive as expected, the service will contact parents or nominees to confirm the absence. If whereabouts cannot be established, the police will be notified.
For detailed procedures on children's arrivals, confirming absences, or collection and sign-in, refer to Policy and Procedures document 2.4 Safe Arrivals and Departure of Children.
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